365Expert also offer a fully flexible, cloud PBX solution.
Apps & Features
Our cloud PBX enables your clients to take their extensions with them wherever they go. With apps for Android, iOS, web, and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach your clients directly from thier website or Facebook page with Live Chat and Facebook Messenger integration.
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- Use your extension from anywhere.
- Benefit from free VoIP calls with your smartphone
- Save battery life with “PUSH” notifications.
- Connect all apps simultaneously via SIP Forking.
- Enjoy the most progressive Android & iOS VoIP apps in the UC market.
- Benefit from integrated features such as status, web conferencing, instant messaging.
- Multifunctional web app with inclusive UC features
- Make calls straight from the browser or easily control calls on your IP phone or smartphone.
- Answer to incoming customer queries from live chat, Facebook, and SMS from one interface
- Integrated WebRTC technology resulting in reduced bandwidth usage
- Integrated video conferencing at the click of a button
- Never miss a call with the browser extension for Chrome.
- Initiate IP Phone calls from your desktop with CTI mode
- Work remotely from anywhere
- Easily view the status of your colleagues
- Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer.
- Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook, or Internal Phonebook
- Automatically obtain reports on customer and agent activities
- Schedule web conferences and launch ad-hoc meetings.
- Includes Wallboard and Q-Manager view
- Allow customers to chat, call or meet with you directly from your website.
- Completely free for you and your customers – no additional subscriptions or charges
- Incoming messages are easily managed from agents’ web clients.
- Easily transfer chats to other team members
- Easy to configure in a few simple steps!
- Integrate your Facebook business page so all incoming messages are directed to the web client.
- Allow multiple agents to answer customer queries without giving access to Facebook.
- Message forwarding is assigned to specific extensions or queues.
- Simple 3-step configuration completes integration in minutes!
- Send & receive text messages directly from the web client and smartphone apps.
- Route incoming SMS to specific queues of multiple agents so no message goes unanswered.
- Agents can keep their personal mobile numbers private.
- Messages are delivered to the same chat interface as live chat and Facebook.
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with a single click.
- Dial-in to meetings by phone
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
- Pre-upload PDFs before meetings
- Easy to use polling tool for feedback.
Your client’s ongoing telco cost savings can be reduced significantly and so will the cost of buying, expanding, and maintaining your PBX.
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions.
- Make free inter-office calls and branch calls.
- Free calls to remote workers with web client and iOS/Android apps
- Use prominent SIP trunks to reduce outbound call charges.
- Reduce travel expenses with integrated web conferencing.
- Eliminate 800 number phone bills with WebRTC
- Use International DIDs & IP Telephony so customers can call in at competitive rates.
Security & Backup
When it comes to VoIP security, we set the standard. Inbuilt security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration.
- Automatic detection & blacklisting of SIP Attack tools
- Global IP Blacklist automatically updated for participating PBXs.
- Traffic to phone apps is encrypted via a secure tunnel.
- Voice traffic is encrypted via SRTP.
- Automatic generation and management of SSL certs
- Revolutionary VoIP Security with A+ rating from SSL lab
- Automatic Failover for instant backup
- Encryption between browser and the website is ensured via HTTPS.
- Limit access to the management console based on IP.